💰 30-Day Money-Back Guarantee
We stand behind our algorithms with complete confidence. If you're not satisfied, we'll refund your money.
1. Our Guarantee
Trade Greater offers a comprehensive 30-day money-back guarantee on all our algorithm packages and educational services. We believe in the quality of our products and want you to trade with confidence.
✅ What's Covered
- All algorithm purchases (NQ Ultra, Gold Digger, etc.)
- Educational course materials and training
- Community access and support services
- Setup and configuration assistance
2. Eligibility Requirements
To be eligible for a full refund, you must meet the following conditions:
Time Requirement
Request refund within 30 days of purchase date
Setup Compliance
Follow our setup instructions and documentation properly
Minimum Usage
Use algorithms for at least 14 consecutive days
Documentation
Provide trading results and configuration screenshots
3. Refund Process Timeline
Day 1
Submit Request
Days 1-2
Review Period
Days 3-5
Processing
Days 5-7
Refund Issued
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email refunds@tradegreater.com with your account information
- Provide Documentation: Include screenshots of your trading setup and results
- Explain Your Experience: Tell us what didn't work and what you tried
- Include Purchase Details: Order number, purchase date, and payment method
- Wait for Response: We'll respond within 24-48 hours
5. Required Documentation
To process your refund efficiently, please provide:
- Screenshots of algorithm setup and configuration
- Trading platform screenshots showing algorithm activity
- Account statements or trade logs (P&L redacted for privacy)
- Description of issues encountered
- Steps taken to resolve problems
- Any error messages or technical difficulties
6. Refund Processing
Review Period (24-48 Hours)
Our support team will review your request and documentation to ensure eligibility requirements are met.
Processing Time (5-7 Business Days)
Once approved, refunds are processed back to your original payment method:
- Credit Cards: 3-5 business days
- PayPal: 1-2 business days
- Bank Transfers: 5-7 business days
- Cryptocurrency: 1-3 business days
7. Partial Refunds
In certain circumstances, we may offer partial refunds:
- Requests made after 30 days but within 45 days
- Incomplete documentation provided
- Minimal usage of algorithms or services
- Technical issues on user's end affecting performance
❌ Non-Refundable Situations
- Requests made more than 45 days after purchase
- Violation of Terms of Service
- Sharing or distributing algorithms to others
- Attempting to reverse engineer our software
- Market losses due to external factors beyond our control
- Failure to follow setup instructions despite support assistance
8. Algorithm Performance Disclaimer
Important: Refunds are not based on trading performance or profitability. Trading involves risk, and past performance does not guarantee future results. Our refund policy is based on service quality and customer satisfaction, not trading outcomes.
9. Account Access After Refund
Upon refund approval:
- Algorithm access will be revoked immediately
- Community access will be terminated
- Educational materials will be removed from your account
- Support services will be discontinued
- You may not re-purchase the same products for 90 days
10. Dispute Resolution
If you disagree with our refund decision:
- Contact our senior support team for escalation
- Provide additional documentation if available
- Request a second review by management
- Consider alternative resolution options we may offer
11. Special Circumstances
Technical Issues
If technical problems prevent algorithm usage, we may extend the refund period while we work to resolve issues.
Medical/Emergency Situations
We consider refund requests beyond normal timeframes for documented medical emergencies or extraordinary circumstances.
Military Deployment
Active military personnel may request refunds due to deployment situations with proper documentation.